Effective Date: 1 March 2025
At Woodmen Furniture, we strive to ensure that our customers are satisfied with their furniture purchases. However, we understand that sometimes a product may not meet expectations. This Refund and Return Policy outlines the procedures and conditions for returning products and requesting refunds.
By purchasing from us, you agree to the terms of this policy. Please read it carefully before making a purchase.
1. Return Eligibility
We accept returns under the following conditions:
Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 4 days of receiving your order. We will provide you with a return label and arrange for a free return and replacement or full refund.
Incorrect Items: If you received the wrong item (e.g., incorrect model, color, or size), please notify us within 4 days of receipt. We will arrange for a return and provide a replacement or full refund.
Furniture Style/Color Mismatch: Due to the nature of online shopping, color and style differences can occur based on lighting or screen settings. However, if the item does not match the description or images shown on the website, we will accept a return within 4 days of delivery.
Change of Mind: If you simply change your mind, we may accept returns, subject to a restocking fee. Please ensure the product is unused, in original condition, and in the original packaging. Returns for change of mind will not be accepted after 4 days from the date of delivery.
Note: Custom-made or personalized furniture products are non-returnable unless defective or damaged.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at [contact email or phone number] within 4 days of receiving the product to request a return.
Provide Proof: You may be asked to provide a photo of the damaged or incorrect item, including packaging and shipping labels, so we can verify the issue.
Return Authorization: After we verify the issue, we will provide you with a Return Authorization (RA) number and instructions on how to send the product back to us.
Shipping the Return: If the product is eligible for return, we will arrange for free return shipping or provide you with a return shipping label.
Refund or Replacement: Once we receive the returned product, we will inspect it and process a refund to your original payment method or send a replacement, depending on your preference and product availability.
3. Refund Policy:
Refunds are issued based on the following criteria:
Damaged or Defective Products: If the item is damaged or defective upon arrival, you are entitled to a full refund, including shipping costs.
Incorrect Items: If you receive the wrong item, we will provide a full refund or send a replacement at no additional cost.
Change of Mind: If you return the product within the allowed period and meet the return conditions (unused, in original packaging), we will issue a refund for the product’s price. Please note that a restocking fee of [insert percentage] may apply. Shipping costs are non-refundable unless we made an error in processing your order.
Furniture Mismatch: If the furniture style or color does not meet expectations, we will offer a refund or replacement if returned within 4 days of receipt, in unused condition, and in the original packaging. Return shipping costs will be borne by the customer.
Refunds will be processed to the original payment method used for the purchase. Depending on your payment provider, the time it takes for a refund to reflect in your account may vary.
4. Non-Returnable Items:
The following items are not eligible for return or refund:
Custom-made or personalized furniture (unless defective or damaged).
Clearance or sale items (unless defective or damaged).
Gift cards or promotional items.
5. Cancellations:
You may cancel your order at any time before the product is shipped. Once your order is processed and shipped, it cannot be canceled. Please contact us immediately at [contact information] if you wish to cancel your order.
6. International Orders:
For international customers, return shipping costs are the responsibility of the buyer, unless the product is damaged or defective. International returns must follow the same return guidelines as domestic orders, and any duties or taxes paid for the return will not be refunded.
7. Processing Time:
Returns are processed within 2-3 weeks after the product has been received and inspected.
Refunds will be processed to the original payment method within 7-10 business days after the return is approved.
8. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please contact us:
Email: ecom@woodmen.in
Phone:
We are here to assist you and ensure that you are completely satisfied with your purchase!
Note: This Refund and Return Policy may be updated from time to time. We will notify you of any changes by posting the updated policy on our website with the updated date. Please review this policy periodically.